I recently responded to a promotion from Skylum and purchased on sale a set of templates and a set of skies for use in Luminar AI and Luminar Neo. Unfortunately, I misread the promotion and mistakenly thought my purchase entitled me to a free gift when in actuality that was reserved for those who'd purchased a subscription to Luminar X, which I had not. It was not until after I'd written a letter of inquiry to Skylum support, though, that I discovered my error and there was nothing to do then but write a second letter and apologize for wasting the support specialist's time.
To my surprise, I received an email from Skylum support the next day informing me that, though the gift was indeed only intended for those who'd purchased the subscription, an exception had "gladly" been made in my case and that the gift, a set of templates, was already included in my list of add-ons on my account page. I thought this was great customer service, especially considering the horrendous working conditions existing right now in Ukraine, and yet another reason to continue doing business with Skylum.
As for the software itself, it's apps like Neo, the first fully AI powered photo editor, that inspired me to begin writing this blog in the first place. While more established firms, such as Adobe, have stubbornly adhered to the formulas that brought them their first successes decades ago, only adding a few bells and whistles along the way, relative newcomers like Skylum have fully exploited the new AI technology to create products whose approach to photo editing is far more original and innovative. Working with Neo, one can't help being more creative if only because the user approaches photography from an entirely new perspective. The app is really a must have for any serious digital photographer.
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